Refund policy

Last updated: October 28, 2026

We want you to be happy with your order. This policy explains how returns and refunds work at Tavrion Tech. It does not limit any rights you have under South African law.

Changing your mind (7 days)

You may cancel your order and return the goods within 7 days of receiving them, without giving a reason and without a penalty. To qualify:

The item must be unused, undamaged and in its original packaging, with all parts and accessories.
You are responsible for the direct cost of returning the item to us.
Contact us first at support@tavrionhome.com with your order number so we can give you the return details. Please do not send items back without contacting us.

You can choose a full refund or, if you prefer, an exchange for another product, subject to stock.

Faulty, damaged or wrong items

If your item arrives faulty, damaged or not as described, or we sent the wrong item, contact us within 6 months of delivery with your order number and a photo of the problem. You can choose a replacement (subject to stock) or a full refund, and we will cover the return shipping.

Refunds

Once we receive and check a returned item, we will refund you in full for the goods.
Refunds go back to your original payment method, and no later than 30 days after you cancel.
If you cancel within the 7 days, the delivery fee you paid on the original order is refunded as well. The cost of returning the item is yours.
If your item was damaged, faulty or wrong, we also refund the delivery fee.

Using mounts near water

If you use a chest, head or handlebar mount in or near water, please attach your camera with a secure safety tether and a floating backdoor, and check that all clips and buckles are fully closed before you start. Loss of a camera that was not secured is not a product fault.

What we cannot accept

We cannot refund items that have been damaged after delivery, misused, or returned without their packaging and accessories. If your item shows signs of damage from use, we may refuse the return or deduct a reasonable amount for the loss in value.

Delays

If your order is delayed, we will tell you. You may then choose to cancel and receive a full refund, or keep your order and accept the later delivery. See our Shipping policy for delivery times.